Help centre

Any questions? We have answers

The questions investors ask us most often — about opening an account, funding it, withdrawing your returns and how our plans work. If something is still unclear, our team is one message away.

FAQ’s

Frequently asked questions

Grouped by what you are trying to do. Open any question to read the answer.

Your account

Registering, signing in and how many accounts you may hold
How do I create my account?
The registration process is very easy and takes only a few moments to complete. Simply click Create account and fill in all the required fields.
Can I have more than one account?
No, you cannot have more than one account — only investors on the Expert plan are allowed to do so.

Deposits & withdrawals

Funding your account and getting your money out
How do I make a deposit?
Depositing funds into your trading account is quick and simple, and for your convenience you may choose one of several available deposit methods. To make a successful deposit: log in to your account, click the Deposits button in the dashboard section, choose your deposit option and follow the steps to complete your transaction.
How do I make a withdrawal?
Click the Withdraw button at the top centre of your account dashboard and enter the required details to withdraw.
How long does it take to process my withdrawal?
Once we receive your withdrawal request we process it immediately and send the funds to your bitcoin wallet.
How many times can I make a deposit?
You can make as many deposits as you want on any of our investment plans.

Plans & fees

Reinvesting, maintenance and what each plan costs
How many times can I make a reinvestment?
You can subscribe as many times as you want in any of our plans.
Is there any fee after the annual maintenance?
No. The annual maintenance fee is the only recurring charge.
Which sectors can I invest in?
Compare the minimums, duration and expected return of every plan on our pricing page — each sector lists the plans available within it.

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